Black Glove
Cambrionix hardware goes hand in hand with Black Glove’s automation software for impeccable IT services
As a rapidly growing IT managed service provider reliant on an impeccable reputation for service and quality, Black Glove needs technology partners it can trust.
Cambrionix high-speed USB hubs provide the most scalable and secure solution for both Black Glove and their clients, offering flexible deployment, robust security and complete peace of mind.
Challenges
- Extremely large volumes of devices require automated provisioning and management
- Range of service requires flexible, scalable solutions
- Security and reliability imperative in all markets, particularly in sensitive specialist sectors
- Fast and responsive service required to meet client needs
Solutions
- High-speed Cambrionix hubs with Black Glove’s automation software enables fast provisioning and management of devices
- Large scale projects made possible by simultaneous and automated provisioning of multiple devices
- Supply chain issues eased with domestic distribution network in the U.S. for faster access to Cambrionix hardware
Benefits
- High quality, high-speed solution to meet complex client demands
- Maintains Black Glove’s differentiation with customers with flexibility, security and reliability front and centre
- Simple interfaces and responsive service ensure Black Glove staff and customers are well supported
- Security and peace of mind for Black Glove clients
- Enables Black Glove to maintain value throughout client and tech lifecycle
About Black Glove
About Black Glove.
Black Glove is an Apple-first, multi-platform IT managed service provider based in North Carolina, USA. Working with clients across education, healthcare, enterprise and small business sectors, among others, Black Glove provides a range of support levels from a full in-house IT team to an expert helping hand supporting existing teams. They aim to make it easy to add Apple products to businesses, schools or organisations, assisting with everything from architecture and deployment to security, networking and end-of-life transitioning.
“We meet our clients where they are, integrating with their platforms and communication frameworks for seamless support in the most convenient ways for them,” said David Starr, CEO and Co-Founder of Black Glove.
“We can work alongside existing IT teams to provide strategic advice, help scale teams, or act as their complete IT team, so it’s really important that we offer a flexible and fully secure service for peace of mind.”
Challenges
“We use Cambrionix products ourselves and recommend them to our clients. Our teams work really well together, and we have great confidence in the partnership.” said Adam Muriello, CTO and Co-Founder of Black Glove.
Black Glove works with a wide range of sectors, all with different needs and challenges. The education and business sectors are a particular focus, with their increasing reliance on technology, and are areas which presents particularly challenging environments.
“Security and data privacy is paramount—for us and our customers.” said Muriello.
“Devices must be set up correctly and on a massive scale. The time involved to correctly build and provision devices can be prohibitive, so we rely heavily on the hardware to manage large scale projects safely and securely.”
Time constraints are a big challenge in these sectors, where high-volume demand makes manual provisioning and deployment unfeasible.
Black Glove therefore requires a high-speed, high-quality hardware capable of supporting multiple devices simultaneously and securely, as well as a fully supported, user-friendly service proposition they can recommend to clients who wish to manage the processes themselves in-house.
“We know how challenging it is for schools and businesses to deploy, manage, fix, architect, and sustain an Apple fleet across a large organisation,” said Muriello.
“So we’ve developed the team and technology to take on the hard work of IT departments on behalf of our clients, or alongside them. We want their technology to be easy to manage and worth the investment, and we aim to add and maintain value throughout the entire lifecycle.”
Solution
Cambrionix ThunderSync hubs provide the ideal solution to the complex challenges faced by Black Glove and the sectors it serves. Being able to rapidly provision multiple devices at the same time makes the scale of operations possible, and the simplicity and intuitive functionality of the software and user interface makes it quick to learn and easy to program for customers.
Black Glove provides ongoing support for clients, from initial strategy advice, preparation, provisioning and deployment to IT team support, repairs and device refreshes. Reliability and responsiveness are critical. Cambrionix hardware facilitates that rapid deployment and turnaround, providing a safe and secure process throughout.
Availability is always a challenge when looking at large scale projects, and the fact that Cambrionix works with multiple distributers in the U.S. means there are plenty of products on the ground for quick deployment in the domestic market. While global supply chain disruption has presented additional challenges in recent months, those networks of trusted distribution channels have proved invaluable for meeting demand.
What's next?
“We have worked with Cambrionix since we were founded and we see that partnership playing an important role as we evolve and expand,” said Starr. “We have ambitious growth plans and we look forward to partnering with Cambrionix long into the future.”
Cambrionix co-founder and MD Victoria Tyson added, “It’s exciting to watch how quickly Black Glove is making its mark and we love the commitment to brilliant service that they bring to their clients. They’re such a valued client of ours and a brilliant group of people – we can’t wait to see what’s next for them, and we look forward to supporting their very bright future in any way we can.”
“We have ambitious growth plans and we look forward to partnering with Cambrionix long into the future.”
