Find out more about our shipping and delivery procedures.
When can I expect to receive my order?
Once your ordered has been acknowledged and a delivery date confirmed our warehouse will arrange the shipping. We use a number of couriers and depending on your location delivery is usually from 2-5 working days.
Why do I get charged on some orders and not others?
This depends on the value of the shipment. For example, the Formal Clearance Threshold for the United States is $2,500.00. If your shipment is worth more than this it will be subject to Formal Clearance.
My shipment is being held by customs. What can I do?
The majority of the time the courier will contact you directly if there is an Exception on your shipment. If they haven’t, we can contact our logistics company to push them to contact you to resolve the issue.
Please ensure that your contact details are correct at the time of order in case we need to get in touch.
Can you let me know how much the import fee will be?
The fee is calculated by each country and we will not quote you for this. The amount differs from country to country, and is charged on all sales transactions as a percentage of the value of the goods.
Can Cambrionix pay the import fees to avoid a delivery delay?
These fees are decided by the Customs agency in each country and the importer of the goods is responsible for paying these taxes. Cambrionix is not responsible for these payments. If the shipment is returned to sender due to non-payment, there will be an additional shipping fee for us to re-ship to you.
Why is the courier requesting a payment before delivery even though I have paid for shipping?
The additional fees on deliveries are Customs Duties and Taxes and will need to be paid before your order will be delivered. Cambrionix will charge you for the shipping cost which does not include these fees. Most couriers will leave a card with instructions on how to pay this.
Can you ship worldwide?
Yes we can - we sell the majority of our products to companies outside of the UK, so we are experienced in in all aspects of shipping.
Our warehouse can palletise and ship to anywhere on the globe by land, sea or air.
All of our products are shipped with DDU (Delivered, Duty-Unpaid) terms unless otherwise stated or agreed in advance.
We can also ship using your own courier if you prefer.
Arranging your own shipping
If you would like to arrange your own shipping you must:
- Prepare all labels and documentation for the shipping. For international shipments this includes a commercial invoice which has to be attached for customs clearance. The commercial invoice needs to include a product description and item value.
- Book a collection with your chosen courier and schedule the collection. The warehouse is open for collection until 5pm GMT.
- Email the labels and any other paperwork to your sales manager who will forward it on to the warehouse to be attached to your shipment.
- Please note that if you arrange your own shipping, Cambrionix are not responsible for the loss, damage or delay of any deliveries once collected from our warehouse, and will not be able to liaise with the courier on your behalf.