Product Returns Form

We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.

Please note that all items must be returned in a salable condition.

1) Cambrionix Ltd will arrange a shipping collection for returned units unless otherwise stated by the customer.

2) If shipping is provided by Cambrionix Ltd - The cost of this will come off the refund.

3) Please return product, power supply, cables and plugs.

4) Goods can only be returned if they are still in Warranty and in a salable condition.

5) Please ensure your unit/s) are in its original packaging and outer carton to ensure there is no transit damage.

6) Once unit/s are returned a "health check" will be completed by our manufacturer. If any damage is found, a percentage of your refund will be taken off dependent on damage.

7) A restocking fee of up to 25% may be applicable, depending on the size of the return and agreement with Cambrionix Ltd.