Product Returns Form

The individual representative who is completing and submitting this company registration form certifies and warrants being duly authorised with full authority to complete the product return form listed below.

About your company
Company / Organisation*

Legal Company Name
Contact Name*
First Name Last Name
Contact Email*
Contact Phone Number
Shipping Address Details*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Return details
PO or SO Number*
Reason for return*
Please confirm the box dimensions and weight*
Upload any relevant information here
Drop files here or

Max. file size: 256 MB.
We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.

Please note that all items must be returned in a salable condition.

1) Cambrionix Ltd will arrange a shipping collection for returned units unless otherwise stated by the customer.

2) If shipping is provided by Cambrionix Ltd - The cost of this will come off the refund.

3) Please return product, power supply, cables and plugs.

4) Goods can only be returned if they are still in Warranty and in a saleable condition.

5) Please ensure your unit/s) are in its original packaging and outer carton to ensure there is no transit damage.

6) Once unit/s are returned a "health check" will be completed by our manufacturer. If any damage is found, a percentage of your refund will be taken off dependent on damage.

7) A restocking fee of up to 25% may be applicable, depending on the size of the return and agreement with Cambrionix Ltd.
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We periodically send out marketing messages and offers via email. If you are happy to receive these messages please check the box. To see how we use your data please see our privacy policy.
Your privacy and data is important to us. By completing this form, it will send your personal information by encrypted email to us. The information will be used to process your enquiry and will be added to our databases for follow-up communications in line with our privacy policy. For further information on how we store and use your data please read our privacy policy here.
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