Committed to connection: supporting customers and connecting services

Published on October 12, 2022 by Emma Price
cambrionix Committed to connection

Cambrionix Support

We understand that sometimes you don’t have all the necessary information, or you may run into issues that you can’t resolve by yourself. We built the Cambrionix support desk to provide that support when needed. We are here to help you.

With any complex software or electronic product, sometimes an issue can occur that requires help, a bug fix or a repair.
This is normal and doesn’t mean you’ve done anything wrong – but we all need a helping hand occasionally!
We aim to fix any bug within a week; and if it is mission-critical, we’ll pull out all the stops to help you further, and faster. Should you find a hardware problem, once we have confirmed that your product needs to be returned for repair, we will aim to collect and return your product within two weeks. 
If, however, you are unlucky enough to experience an out-of-the-box failure (which genuinely doesn’t happen very often) we will immediately send out a replacement unit and organise the collection of the defective unit. 

Our aim with the support desk is not only to enhance your support experience by improving our level of service but also to improve further the documentation and products we offer. We are also really open to your ideas and feedback so please do keep on sharing!    

The support desk can be reached at:  Cambrionix Support Desk 

Cambrionix Connect Update

 As we mentioned in our last update, we have begun rigorously testing our new web application Cambrionix Connect functionality ahead of its imminent launch.

During the last few weeks, we’ve been monitoring its performance and are now keen to move forward on building out the additional features and functions we’d originally envisaged when setting out on this project. If you’ve not yet had the opportunity to try our new application to manage and control your smart hubs, now is your opportunity to give it a test drive.

We know customers’ requirements are different, and we aim to help manage your hubs and devices in a smarter, better way.
Tell us what you need for your application, and we’ll do our utmost to add this to our roadmap and bring you these feature as quickly as possible.

And remember, because Cambrionix  Connect is a web application, you will always have access to the latest version of the application the next time you visit the website, keeping things super simple. 

Test drive Cambrionix Connect today: connect.cambrionix.com  

About Cambrionix

Cambrionix is the leading provider of intelligent USB hubs for mass mobile device management. Cambrionix’s range of USB hubs, software and tools, support many of the world’s biggest businesses to succeed across a range of industries including hardware and software development, technology, logistics, education, healthcare and retail. 

You can click to find out more about Cambrionix’s USB hubs here and the Cambrionix Connect software here. 

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